What’s Covered by the Lifetime Warranty?

Our lifetime warranty guarantees the structural integrity of your bottle, so you can count on it to stay durable and functional for years to come. While the steel body is covered under the warranty, there are a few things it doesn’t include:

• Paintwork: If your bottle has a painted finish, natural wear and tear, scuffs, or chips from daily use aren’t covered. We believe those marks tell a story of the adventures you’ve shared with your bottle!

• Caps and Accessories: While the bottle itself is protected, the caps and seals aren’t covered by the warranty. These parts are subject to regular use and may need replacing after some time.

What About Accidental Damage?

While our warranty doesn’t cover accidental damage, Onegreenbottle products are built tough to handle the challenges of everyday life. With proper care and attention, your bottle can be your constant companion, whether you’re at work, in the gym, or exploring the great outdoors.

1. Accidental Damage

Definition:
Accidental damage occurs when the product is harmed due to external, unintended actions by the user or external factors. This is not caused by the way the product was manufactured.

Examples:

• Dropping a water bottle, causing dents or cracks.
• Scratches or chips from improper handling.
• Exposure to extreme temperatures that the product wasn’t designed for.

Warranty Coverage:

• Like most standard warranties we do not cover accidental damage since it is considered the user’s responsibility.

2. Manufacturing Defect

Definition:
A manufacturing defect is an inherent flaw or problem that occurs during the production process. It causes the product to fail or not perform as intended under normal use.

Examples:

• A water bottle that leaks due to a poor seal design.
• Misaligned components, such as caps that don’t fit properly.
• Defective materials, like weak stainless steel that cracks without external impact.

Warranty Coverage:

• Manufacturing defects are covered under the standard warranty since they indicate a failure in quality control.
• Claims usually require proof of purchase and may involve inspections to confirm the defect.

When submitting a warranty claim, it’s crucial to identify the cause of the issue. If it’s due to accidental damage, the warranty might not apply.

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Keep Your Bottle Fresh with Replacement Parts

We know that even the best-loved bottles need a little TLC now and then. To make sure your bottle keeps going strong, we stock a full range of replacement parts so you can easily update or refresh it as needed. Our replacement options include:

• A variety of cap styles to suit your lifestyle
• Seals and valves to keep your bottle leak-proof and functional
• Other accessories to keep your bottle performing like new

By offering replacement parts, we aim to reduce waste and help you keep using your bottle for as long as possible. It’s part of our mission to create products that are good for you and for the planet.

 

 

Built to Last, Built for the Planet

Your Onegreenbottle isn’t just a hydration tool—it’s a step toward a more sustainable future. By choosing a bottle that’s designed to last, you’re helping to reduce the demand for single-use plastics and minimize environmental impact.

With our lifetime warranty and a commitment to quality, your bottle is more than just a purchase; it’s a partner in living a greener, more sustainable life.

Sustainability and Safety Built In

When you choose Onegreenbottle, you’re not just choosing durability—you’re also choosing a product that’s safe for you and kind to the planet.

100% Recyclable

Every component of our bottles is made from materials that are 100% recyclable. From the stainless steel body to the caps and seals, we’ve designed our bottles with the planet in mind. These materials are not only recyclable but are also widely accepted by recycling facilities, ensuring they’re reused responsibly rather than ending up in landfills, incinerators, or the ocean.

When your bottle reaches the end of its long life (though we hope that’s decades away!), you can rest easy knowing that every part of it can be repurposed into something new.

100% Safe and Toxin-Free

Your health is as important to us as the environment. That’s why Onegreenbottle products are made to the highest safety standards. Our bottles are:

• BPA-Free and BPS-Free: Free from harmful chemicals often found in plastics.
• Phthalate-Free: Safe for everyday use, with no risk of toxins leaching into your drinks.
• Toxin-Free: Crafted from materials that are safe and sustainable, ensuring no dangerous microplastics or chemicals make their way into your beverage.

By using Onegreenbottle, you’re not only choosing a safer option for yourself but also making a stand against the pollution caused by single-use plastics. Our bottles are designed to keep your drinks fresh, pure, and free from contaminants, giving you peace of mind with every sip.

A Better Bottle for a Better World

With Onegreenbottle, you’re investing in a product that prioritizes sustainability, safety, and long-term use. Together, we can reduce waste, protect the environment, and make healthier choices for ourselves and future generations.

Using a stainless steel bottle isn’t just better for the environment—it’s better for your health. Studies have shown that microplastics from plastic bottles and containers can leach into your drinks, posing significant risks to your well-being. By switching to a Onegreenbottle stainless steel bottle, you’re making a safer choice. Our bottles are free from harmful chemicals and toxins, ensuring that every sip you take is pure and clean, without the risk of ingesting microplastics. It’s a small change with a big impact on your health.

Why doesn’t the warranty cover the paintwork?

The warranty doesn’t cover the paint finish because, over time, normal wear and tear is inevitable, especially with regular use. The paint on your bottle may naturally chip or fade due to handling, washing, or exposure to various environments. This kind of cosmetic aging doesn’t affect the bottle’s performance or durability, which is why it isn’t included in the lifetime warranty. The focus of the warranty is on the structural integrity of the stainless steel body, ensuring your bottle remains functional for life.

 

Why doesn’t the warranty cover the cap?

The warranty doesn’t cover the cap because it’s a functional part of the bottle that experiences regular use, such as opening, closing, and cleaning. Over time, these everyday actions can lead to normal wear. To ensure your bottle remains in top condition, we offer a variety of replacement caps, giving you the flexibility to refresh or update your bottle whenever needed. This allows us to focus the warranty on the long-lasting durability of the stainless steel body, while still providing options to keep your bottle performing at its best.

What if my bottle rusts?

Stainless steel 304 grade is highly resistant to rust and corrosion, thanks to its chromium content, which forms a protective oxide layer on the surface. However, in rare cases, rust can appear due to external factors such as:

1. Prolonged Exposure to Harsh Environments: High salinity, extreme humidity, or exposure to strong acids and chemicals can damage the protective layer over time.
2. Scratches or Damage: Deep scratches or damage to the surface may compromise the protective oxide layer, allowing rust to form.
3. Improper Maintenance: Failure to clean the bottle regularly, especially after contact with salty or acidic substances, can lead to surface discoloration or corrosion.

Is Rust Dangerous?

No, rust on stainless steel is not dangerous. If small spots of rust appear, it’s typically superficial and does not compromise the safety or functionality of the bottle. You can safely continue to use the bottle after addressing the rust.

What to Do If Rust Appears

• Clean the Affected Area: Use a paste of baking soda and water or a stainless steel cleaner with a soft cloth to gently scrub the rust. Rinse thoroughly and dry.
• Check the Source: Ensure the discoloration isn’t caused by external contaminants, such as mineral deposits from water or residue from a drying rack.
• Prevent Future Rust: Avoid leaving the bottle in damp conditions for extended periods, and clean it regularly, especially after exposure to saltwater or acidic drinks.

Onegreenbottle uses high-quality 304-grade stainless steel for its exceptional durability and rust resistance. With proper care, your bottle will remain safe, functional, and free from rust for a lifetime. If you ever have concerns, feel free to reach out—we’re always here to help!

Will I get a new bottle?

If your bottle is replaced under our warranty we will offer you a selection of current styles and colours if we no longer stock your exact colour. From time to time we change our stock colours or make updates to our products. We reserve the right to offer you’re a replacement from a suitable selection

How do I claim?

Simple. Please see attached our warranty form. We will need information regarding the purchase of the bottle and photos to show the fault.

 

PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS TO LOOK AFTER YOUR BOTTLE AND PROLONG IT’S LIFE.

Caring for Your Bottle

To ensure your bottle lasts a lifetime, we recommend regular cleaning and proper care. Avoid harsh impacts, and wash your bottle with warm soapy water or a bottle brush to keep it in tip-top condition. If you have any questions about maintenance, our team is here to help.

A Deep clean

Our stainless steel is the highest grade 304 or 18/8. It does not take on or impart odours or taste. Stainless steel is naturally resistant to bacterial growth but If your bottle does develop a nasty niff it can easily be remedied

If your stainless steel water bottle develops an unpleasant smell, here’s how to clean it effectively:

Materials Needed:

• Warm water
• Dish soap
• Baking soda
• White vinegar
• Bottle brush or a soft sponge
• Optional: Lemon juice or hydrogen peroxide

Step-by-Step Cleaning:

1. Routine Wash:
   • Rinse the bottle thoroughly with warm water to remove any residue.
   • Add a few drops of dish soap and fill the bottle halfway with warm water.
   • Use a bottle brush or soft sponge to scrub the interior. Don’t forget to clean the cap and threads.
2. Deep Cleaning with Baking Soda and Vinegar:
   • Sprinkle 1-2 teaspoons of baking soda into the bottle.
   • Add a splash of white vinegar (be cautious, as it will fizz).
   • Once the fizzing subsides, fill the bottle with warm water and let it sit for 15-30 minutes.
   • Scrub thoroughly with a brush and rinse well.
3. Neutralize Odors:
   • If odours persist, fill the bottle with warm water and add a few tablespoons of lemon juice or hydrogen peroxide.
   • Let it sit for a few hours or overnight for best results.
   • Rinse thoroughly.
4. Dry Completely:
   • After rinsing, dry the bottle upside down on a rack with the cap removed. This prevents moisture buildup, which can cause odours.
5. Regular Maintenance:
   • Clean your bottle daily if used frequently, and deep clean it weekly or as needed.
   • Avoid leaving liquids in the bottle for extended periods, especially beverages like milk or juice.

Extra Tips:

• Avoid abrasive scrubbers, as they may scratch the stainless steel.
• If the cap has seals or rubber components, check for hidden mold and clean with soapy water or a vinegar solution.

This method ensures your bottle stays clean, odour-free, and safe for use!